Questions

FAQ

Common questions about working together and ordering products.

• What kind of work do you take on? +

  Product design and UX across physical and digital domains — medical devices, software interfaces, hardware-software systems, and anything in between. I’m most useful on projects where the problem is genuinely complex: regulated environments, clinical workflows, hardware constraints, early-stage products that haven’t figured out what they are yet.

• Are you available for freelance or contract engagements? +

  Yes. I work with startups, health-tech companies, and established organizations on a project or retainer basis. Engagements can range from a focused sprint — research, ideation, a prototype — to an ongoing embedded design role.

• What does your process look like? +

  It depends on where you are. If you’re early-stage, I start by understanding the user and the constraint — often through field research or stakeholder interviews. If you’re further along, I can jump in at the point where the work is, whether that’s concept refinement, design systems, or usability validation. I don’t have a locked process; I have a set of methods I apply based on what the project actually needs.

• What industries have you worked in? +

  Healthcare is the largest category — structural heart surgery, infection control, clinical training, and surgical planning software. I’ve also done work in mobility and future vehicle concepts at Hyundai-Kia, consumer products, and immersive/VR environments. Most of my work sits at the intersection of high consequence and high complexity.

• Do you work with teams or independently? +

  Both. I’m comfortable as the only designer in the room — running the full process from research through delivery — and I’m equally comfortable embedded in an existing team, working alongside engineers, clinicians, product managers, and QA. I’ve done both throughout my career, often on the same project.

• What tools do you use? +

  Figma for UI, wireframes, and design systems. SolidWorks and Rhino for mechanical and product CAD. KeyShot for rendering. Adobe Creative Suite for visual and communication design. Miro and FigJam for facilitation and research synthesis. I also use AI tools (Claude, ChatGPT, Midjourney) actively in research synthesis, concept generation, and workflow.

• How do I start a conversation? +

  Use the contact form or email me directly at mikeforbesdesign@gmail.com. Tell me what you’re working on, where you’re stuck, and what kind of help you’re looking for. I’ll respond within a day or two.

• How much does shipping cost? +

  Standard shipping is $10. Orders of $50.00 or more qualify for free shipping.

• How long will it take to receive my order? +

  Delivery takes 4 to 15 days total, made up of two stages:
  
  Fulfillment: 2–7 business days for apparel (t-shirts, etc.) and 2–5 business days for non-apparel (posters, mugs, coasters, etc.). Once fulfilled, you’ll receive a shipment confirmation with tracking information.
  
  Shipping: Standard shipping typically arrives within 1–8 business days depending on the carrier and service level. Some products ship from separate locations and will have individual tracking numbers.

• Do you ship internationally? +

  International shipping is not currently available. We’re working on it.

• What is your return and exchange policy? +

  If you’re not satisfied with your order, contact us within 7 days of receipt and we’ll make it right. Since all products are made to order, exchanges are available within 30 days for the wrong size only, at a 50% discount on the replacement item. Shipping and handling charges are non-refundable. Contact us at customerservice@Forbes.Design with any questions.

• What payment methods do you accept? +

  We accept Google Pay, PayPal, Amazon Pay, Visa, Mastercard, American Express, and Discover. A PayPal account is not required to check out. All transactions are secured with 128-bit SSL encryption.